Shipping policy

At Rooted Mercy, each order is made with care and created just for you. Please review the information below regarding processing and shipping times.

Processing Time

Orders typically ship within 3–7 business days after your order is placed.

During holidays, launches, or high-volume periods, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

Standard U.S. shipping typically takes 3–7 business days after shipment.

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Free Shipping

We offer free standard shipping on U.S. orders over $100.

Shipping rates for orders under $100 are calculated at checkout.

International Shipping

We currently offer international shipping to select countries.

International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Delivery times for international orders may vary significantly depending on destination and customs processing.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

Rooted Mercy is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost, we recommend first contacting the shipping carrier directly.

If you need additional assistance, please contact us at hello@rootedmercy.com and we’ll do our best to help.

Questions

For any shipping-related questions, please contact us at hello@rootedmercy.com.