Return/Exchange Policy

Refund & Return Policy

We want you to feel confident shopping with Rooted Mercy. Every item is made to order with care, and our goal is for you to love what you receive.

Because each item is made to order, we are unable to accept returns for change-of-mind purchases, ordering the wrong color, or buyer’s remorse. However, if there is an issue with your order, please reach out — we are always happy to help.

Size Exchanges

If your shirt does not fit the way you expected, we offer size exchanges within 14 days of delivery as long as the item is unworn, unwashed, and in its original condition.

To request a size exchange, please contact us at hello@rootedmercy.com with:

  • Your order number
  • The size you received
  • The size you would like instead

Once approved, we’ll provide the next steps for your exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, contains a printing issue, or you received the wrong item, we will gladly make it right.

Please contact us within 30 days of delivery at hello@rootedmercy.com and include:

  • Your order number
  • A clear photo showing the issue
  • A brief description of the problem

If approved, we will offer a free replacement or refund at no additional cost.

In most cases, you will not be required to return the damaged or defective item.

Shipping Issues

Rooted Mercy is not responsible for shipping delays caused by carriers or incorrect shipping addresses entered at checkout.

If your package appears delayed, please contact the shipping carrier first using your tracking information. If you still need assistance, feel free to reach out to us at hello@rootedmercy.com and we’ll do our best to help.

If a package is marked as delivered but cannot be located, we recommend checking with your local carrier, neighbors, household members, or building office first. If you still need help, please contact us and we’ll guide you through the next steps.

Questions

If you have any questions about your order, sizing, shipping, or our policies, please contact us at hello@rootedmercy.com. We respond within 1–2 business days and will do our best to make the process simple and stress-free.