FAQs

We’re always happy to help! Please reach out through our website contact page or email us at hello@rootedmercy.com and our team will get back to you as soon as possible.

To help your apparel last longer, we recommend:

• Machine wash cold, inside out
• Tumble dry low or hang dry
• Avoid ironing directly on the design
  

Following care instructions will help preserve the print and fabric quality.

Because many of our items are made to order, we can only accept cancellations or order changes within a limited time after purchase.

If you need assistance, please contact us as soon as possible and we’ll do our best to help.

Yes! International shipping rates and delivery times are calculated at checkout.

Please note that international customers are responsible for any customs fees, duties, or taxes charged by their country.

We recommend checking:

• Around your delivery area
• With neighbors or household members
• Your local post office or carrier
  

If you still cannot locate your package, please contact us and we’ll do our best to help.

We’re so sorry about that! Please contact us within 48 hours of delivery with:

• Your order number
• A photo of the issue
• A brief description
  

We’ll gladly review the issue and help make it right.

Orders typically ship within 3–7 business days after your order is placed. During holidays, launches, or high-volume periods, processing times may be slightly longer.

Once your order ships, you’ll receive tracking information by email.

Standard shipping within the U.S. typically takes 3–7 business days after shipment.

Shipping times may vary depending on carrier delays, weather, or holiday volume.

Yes! We offer free standard shipping on U.S. orders over $100.

Shipping rates for orders under $100 are calculated at checkout.

Each product listing includes a detailed size chart. We recommend comparing the measurements to a shirt you already love the fit of.

Please note that sizing may vary slightly between styles.